Robin and Hans,
My husband Darwin Terry and I just left the car lot after looking at buying a new vehicle. I just wanted to say thank you! You were both so kind and understanding when it came to our struggling credit scores. You made us feel like people instead of just another credit score. You acknowledged all the hard work we have been doing to repair our credit. It really made the whole experience so much nicer. We were dreading it and were very pleasantly surprised.
I also want you to know that my husband and I are in very public occupations and we believe in word of mouth with bad service and excellent service! We will definitely be talking about the great service we received at Guaranty!!
Thanks again to you both and we look forward to working with you.
Thank you so much for the kind words. I have had nothing nice to say about car dealerships. That was until I visited Guaranty. Back in '08 or '09 I traded in a Tacoma Pre-runner pick up and bought an '07 Silverado classic with low miles. Your people offered a fair trade-in and I drove home in the truck of my dreams. I still have it. other than scheduled maintenance it has been trouble free. When I decide to sell the jeep I figured I would give Guaranty first crack at it and was shocked that you, again, offered a fair price. I will continue to shop at Guaranty and I will pass the good word on about my experience with you and your staff.
Kory, you guys are good and I will definitely recommend. I think you sold me when you guys went to Schwab and replaced the battery without any discussion. You demonstrated that you wanted to sell me a car, not just get my money. It will get passed on. And I like the car. Have fun.
Service went great! Really like the people and thought it was really nice that Shannon took time on his way to a meeting to ask how things were going. It may be a bit of a drive, but it's worth it.
Service was great! I am also very happy with Jon Timmons and how low-pressure and easy he was to deal with.
Dear Shannon and the Guaranty Family. Ron and I would like to express our thanks to you all for the personal and professional attitude you showed us when we purchased our 2014 Silverado. We've never been treated so well or wants and needs were never better met than with you!
Ron and Linda
Service was wonderful! I have nothing but good to say about us. Tim is great and always accommodating and I really appreciate that Shannon comes down to say hello and find out how things are going.
Thank you so much for all you did for us to get us into a new vehicle. Its been a huge blessing and works great for us and we love it!
Billy and Traci
My 2003 Chevrolet Silverado 4WD Crew Cab threw a code and all but stopped on the highway…I called your service department from I-5 after I couldn’t rev it up past 2500 rpm and told the rep what was going on. He was polite and said he thought I better try to get it into the shop to be looked at and also gave me the number of a tow company.
Jon and your crew got right on figuring out what was wrong, and let me know they thought it was a throttle body problem. They had cleared the code, told me the anticipated price of the part, and gave me their thoughts on the issue. We had already been on the highway a couple of hours and we were tired. That’s why we appreciated their fast service in getting us diagnosed and out the door so quickly.
Thanks to Jon and your service techs!
Silverado 4WD Crew Cab
“Yes, already have (recommended Guaranty), said it has been the best experience buying a trailer/car ever! The total sales force was very professional and a pleasure to deal with- it would be nice if you put a Chevy and RV dealership in Klamath Falls.”
Then came the financial part. This process normally makes you feel like all your teeth are being pulled with no anesthetic, but that is not true at Guaranty. Robb and Sue both called us back in the next day because they had both worked out better interest rates and payments for us. That has NEVER happened before and we have done a lot of deals in our life. We had a BLAST while going through the financial part with Sue. It was late in the evening and she would have been justified in rushing us through the signing but that is not what she chose to do. She ended our day in the same positive way as we had been treated ALL day.
Steve and Donna S., Roseburg
They were easy to work with. They helped me afford a car that I test drove and liked. They helped me find something in my criteria.
It was nice service and nice people. It was a good experience.
We were very impressed with the salesman. He was not pushy, just friendly and helpful. I am very pleased with our experience there.
I received great service, from the sales people to the finance people. The whole staff made me feel like their friend and family. Mike and Brandon, my salesmen, were great. Even after I buy a car, I can go back with any question or problem and they take of it very nicely. I like that.
The whole experience from the first conversation with the salesman, to the signing of the final papers was wonderful.
They treated me well and I love my truck!
The service people and the salesman, Dewey, were fantastic.
I just wanted to let you know you guys did an amazing job on the car. I’m so stunned at how good it looks. It’s nice to know I’ve got an amazingly good Chevy dealership to have my car taken care of at. I was a little afraid of that, moving from Missouri, I had a real good place at Reliable Chevrolet- but you guys are proving to be just as good, if not better. Just extremely impressed and really grateful you guys did such an amazing job.
Thank you for taking such good care of my friend, Rick B., when he came in to buy a truck. I was happy to refer him to your dealership to look at trucks and even happier that he got just what he wanted at a great price, with nice service. You are the best, Mike Cullmer.
I just want to thank you for making my car purchase so seamless! That is so unusual for a Dealership. I love my new car, it was exactly what I was looking for and the gas mileage is doing great. Mike, I will gladly refer others to you.
I can’t express enough how thankful and appreciative I am for all you have done. I couldn’t have got out of the situation I was in without all your help. Thanks, Jon Timmons.
Mike, I have bought many cars, motor homes and etc. in my life, but have never had such a pleasant experience as this purchase. You seem to have the knowledge of Herb, the sweetness of Shannon and the graciousness of yourself. You were so thorough in showing us how to operate our car. Other dealers give us the book, in other words, “look it up yourself”. I have never been a Chevy person but, now I am!
Dotty and Ted B.
Thank you Jon Timmons for helping us find our car. We are enjoying it and will look for you for our next purchase.
Karol & Jeff
You made buying a car so pleasant. Thank you, Mike. I am tremendously happy with my decision, and I’ve named her Phyllis, and guess what, she’s a DUCK Fan!!
We would only recommend Guaranty!! No high, annoying sales pitches, and super friendly folks.
All the Guaranty staff was friendly and professional. We would not hesitate to do business with them again.
The whole experience was casual but very efficient and professional. LOVE my HHR!